Citigroup Enhances Commercial Card Offering through Custom Reporting System Which Enables Clients to Analyse Spending on Global Basis

Enhanced Reporting Tool Enables Clients to Analyze Spending on Global Basis

January 7, 2004, New York – Global Transaction Services, a unit of Citigroup, the premier global financial services company (NYSE:C) announced today a new commercial card feature for clients called the Citibank® Custom Reporting System. This proprietary Web-based electronic query tool allows multinational commercial card clients to analyze their corporate spending patterns with the commercial card on a global basis for the first time and on a level not previously realized. Citibank Commercial Cards offers card programs in 29 countries used by over one million corporate cardholders.

Clients can use the information gleaned from this enhanced business intelligence tool to examine spending patterns, better negotiate with vendors, enforce corporate policies and make more informed, efficient business decisions. With the Citibank Custom Reporting System, corporations can analyze commercial card data, create dynamic queries with easy-to-use design wizards, customize detailed reports and download report data into spreadsheet, database or word processing formats. Standard reports provide purchasing information on a macro level; however, clients can create custom, detailed reports on a micro level as well to get more analytics.

Using the Custom Reporting System, clients can access the Citibank® Global Data Repository, which consolidates commercial card client transactions from Mastercard, Visa and other providers, as well as enhanced data gathered from hotels, car rental agencies and airlines. Enhanced data (known as Level III data), the most robust available and often the most difficult to gather, contains information related to specific commercial card transactions. Enhanced purchasing card data includes product codes, quantity, shipping information, courier details, multiple tax fields and more. For travel cards, Level III data includes reservation numbers, airline itineraries and hotel and car rental details. Citibank is currently working to include more enhanced data in the reporting system.

For example, hotel expenditures typically represent approximately 22% of total T&E base of a corporation. With the anticipated participation of hotel properties providing transaction data into the global data repository, travel managers within the corporation could use the Custom Reporting System to gain a better understanding of its occupancy requirements and related costs at leading hotels. This can lead to clients receiving better benefits from hotels, such as priority upgrades at certain hotels.

This is the second major enhancement for commercial card clients announced recently, following the Citibank® Global Data Repository unveiled in April 2003. This Custom Reporting System replaces the ad hoc reporting tool previously available to North American clients. “Given this difficult economic climate, we look for ways to allow our commercial card clients to save money. We’re very pleased to be the only bankcard issuer of commercial cards to provide this service on a global basis,” said Gary Schneider, Global Business Manager for Citibank® Commercial Cards. “While some issuers can provide information on a country-by-country basis, our capability is global, broader and deeper than any other out there. Used in conjunction with our recently introduced global data repository, the Citibank Custom Reporting System allows our commercial card clients to get access to more analytics (as many as 400 data elements) at any point in time.”

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About Citigroup
Citigroup (NYSE: C), the preeminent global financial services company with some 200 million customer accounts in more than 100 countries, provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, insurance, securities brokerage, and asset management. Major brand names under Citigroup's trademark red umbrella include Citibank, CitiFinancial, Primerica, Smith Barney, Banamex, and Travelers Life and Annuity. Additional information may be found at: www.citigroup.com.

About Citigroup Global Transaction Services
Citigroup Global Transaction Services is a leading provider of integrated cash management, trade finance, securities services and commercial card solutions to corporations, financial institutions and governments around the world. The Citibank® Commercial Cards products – Citibank® Corporate Card, Purchasing Card, One Card and Electronic Account – deliver the industry’s most advanced and innovative Web-based purchasing, payment, expense management and data integration solutions for business-to-business transactions. Citigroup is the largest bankcard issuer in the United States. For more information on Citibank Commercial Cards, please visit www.citimanager.com.

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