Information Center - Dublin Migration Overview

Agency and Trust, a business line of Global Transaction Services is an integral business within Citi. Global Transaction Services provides innovative banking solutions to financial institutions, corporate clients and public-sector entities around the world with the agency and Trust division offering a full range of agency, fiduciary, tender and exchange, depository and escrow services in both established and emerging markets.

Citi’s Agency and Trust operations have relocated from London to Dublin to be in the EMEA Operations hub for Global Transaction Services.

Impact and benefit to you
The move took place in a phased approach and there is limited impact to clients. Client’s service levels and processing is largely unaffected but telephone numbers have changed. Through the reorganisation of our operations personnel, Citi is better positioned to provide you with the highest quality service you have come to expect.

Citi is committed to providing the highest levels of service to meet your changing needs and you will benefit from global consistency through a centralised operations hub with a proven operations experience.

The move brings economies of scale and streamlined operations delivering greater efficiency for our clients. With Citi’s Dublin operations remaining in the same time zone and a drive towards the recruitment of additional operations personnel these affirm our long-term commitment to the business and in serving your needs.