Information Center - Dublin Migration FAQs

Why is Citi moving Agency and Trust EMEA operations to Dublin and what is the benefit to me?

Through the reorganisation of our EMEA operations personnel, we will be better positioned to provide you with the highest quality service you have come to expect. Citi is committed to evolving its services to meet the changing needs of our clients.

Clients will benefit from Citi’s hub in Dublin which is an established centre of excellence, home to over 1,500 operational staff including corporate actions, custody, securities lending and cash. Citi’s Dublin operation remains in the same time zone and the move to this destination will deliver greater efficiency for our clients.

With over 12 years of investment into Citi’s leading-edge technology and our operational personnel in Dublin’s service centre, Citi has continued to fine tune our operations to provide a world-class service.

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Which operations have moved to Dublin?
All the Agency and Trust EMEA operations have now moved to Dublin.
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Will there be any delay in the operational processing due to the move?
No, these will all remain the same.
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What impact will there be on service levels?
These will all remain the same.
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Will Citi be changing your payment instructions?
No, these will all remain the same.
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Will Citi be changing your settlement instructions?
No, these will all remain the same.
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Will there be any delay in the new issue process due to the move?
No, the same levels of service will continue to apply.
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Is there any change to the vehicle by which Citi is regulated?
Agency Services will continue to be provided by Citibank N.A. which is regulated by the Financial Services Authority.
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Will my contact numbers, emails, fax numbers change?
Yes.. Please visit our website at: Click here and go to: Information Centre /Dublin Migration/Contacts where you will find the latest list of operations contacts.
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Will my Sales Account Manager or Relationship Manager change?
No, all Sales Account Managers and Front Office staff will remain unchanged and continue to be based in our London offices.
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This archive contains historical information, including prospectuses, which has been obtained from sources believed to be reliable, but Citibank does not warrant its completeness or accuracy. Citibank does not offer the listed securities on these pages for sale to any person in any jurisdiction. The inclusion of any security on the Citibank Agency and Trust web site does not constitute a recommendation with respect to that security. The prospectuses and other information on these pages are provided for informational purposes only for current or future holders of the securities and are not an offer or solicitation for the purchase or sale of any securities or financial instruments or to provide any investment service or investment advice. The prospectuses and information on these pages are not intended to provide sufficient information for any investment decision.