Call Centre

Talking to a live person is paramount to the success of any business. But answering questions or reassuring customers can take valuable time that you could be spending on more important tasks.

Citi’s Call Centre relieves you of that pressure. We act as the key contact for your customers – answering their questions, meeting their requests and holding their hands. And our one-call resolution strategy means that your customers won’t be transferred from person to person.

Our bilingual client service team has the answers, as well as the professionalism to give your customers the respect they deserve. Every member of our client service team receives a minimum of one month of training before they ever answer the phone. So they’re educated on the issues and already up to speed when your customers call in.

In addition, our Call Centre uses the state-of-the-art “skill-based” Avaya Technologies system. This means that your customers won’t get routed to a voice mailbox system, nor are they likely to get a busy signal. No waiting. No frustration. No unhappy customers.

The Citi client services team offers several administrative functions, including:

• Processing telephone orders accurately
• Answering all administrative queries
• Researching issues and recommending solutions
• Handling transaction rejects, calls for clarification and other customer-service issues
• Producing duplicate tax and contribution receipts, as well as client statements, upon request