Citibank^® Customer Initiated Payments

Citibank® Customer Initiated Payments enables your company to offer your customers Web and telephone payment capabilities, integrated with optional online bill presentment.

Our integrated solution enables you to offer your customers:

• An Internet payment application, hosted on the Citibank Customer Initiated Payments system and branded to appear consistent with your own Web site, that provides one-time or automated recurring payment initiation
• A touch-tone telephone (IVR) payment application for one-time payment initiation
• A customer service console to enable payment initiation by an operator

The system can provide your customers summary invoice information such as the amount due, due date or other pertinent information based on data you provide. Alternatively, we can present your invoice electronically on the Citibank Customer Initiated Payments Web site, with integrated payment capabilities. The system’s flexibility gives you the choice to include bill presentment and payment, or payment only.

Payments can be made using ACH debits, credit cards, or debit cards. You can choose which access channels (Web, IVR, or voice telephone) methods and payment methods you wish to offer. Full remittance detail is provided to you daily and can be combined with remittance data from other Citi receivables streams, including our Lockbox or Electronic Receivables Services.

Citibank Customer Initiated Payments provides a variety of benefits including:

• Increased convenience to your customers
• Simplified application of electronic payments and reduced errors
• Reduced Days Sales Outstanding
• Reduced capital expenditure in developing and maintaining a Web site
• Opportunities for marketing, regulatory, or customer service related messages via the Web site and e-mail
• The highest level of security for online payment initiation and bill presentment